To submit a complaint to Kiwa Creiven or a report on certified products, please send an email to firstname.lastname@example.org
specifying the subject and sender or by calling the number 049 8704036
or using other communication tools.
An appeal against a certification decision must be submitted in writing specifying the subject and sender by email to email@example.com
Kiwa Creiven undertakes to acknowledge receipt of complaints, appeals and reports within 5 days of receipt and to answer within 60 days.
The complaints procedure can be requested by writing to firstname.lastname@example.org